NSC Skilled Trades is seeking experienced Bilingual Customer Service Representative for a project in Tucson, AZ.

JOB DETAILS:
PAY: $20 per hour
PER-DIEM: No
HOURS:8am - 5pm M-F
START DATE: ASAP
DURATION: 6months +
SCOPE:

The CSR is a highly valued team member that works with the sales team and acts as an advocate of company values, services, and capabilities to provide complete solutions and the full breadth of core product categories to meet and exceed sales growth targets.

Key Duties and Accountability

• Process and confirm orders and/or communicate what needs to be ordered the day they are received
• Generate standard quotes within 24 to 48 hours of receipt
• Answer phones by the 3rd ring and all emails by the end of each day
• Build, maintain, and keep price lists current to protect and maintain GP margins
• Build accurate specs and inventory items within 24-48 hours
• Resolve customer problems and elevate issues immediately to an acceptable, timely, and appropriate resolution
• Monitor customer min/max, open orders, back orders, and inventory levels, alerting customers immediately to changes to deliver in full, on time, and in spec (DIFOTIS)
• Must frequently use independent discretion, judgment, and decision-making skills to achieve quality and performance standards
• Serve as liaison with sales, purchasing, design, manufacturing and shipping

Essential Functions

• Prepare proposals and miscellaneous correspondence
• Facilitate new item set-up, including tapoffs, proof approval, etc.
• Maintain thorough customer records
• Monitor and resolve slow payment issues
• Assist with slow-moving inventory
• Expedite material based on customer needs

Qualifications

Educational/Training Requirements/Experience (What your background should look like)

• High School diploma/GED
• Experience in a customer service role 
• Experience in an inside sales role

Minimum Skills, Knowledge & Ability Requirements

• Strong organizational skills; ability to prioritize tasks
• Demonstrated initiative in personal and professional development
• Basic arithmetic, including gross profit calculations
• Attention to detail and accuracy
• Proficiency in Microsoft Office, including Excel, Word, PowerPoint, and Outlook
• Ability to communicate effectively in writing, verbally over the phone, and in person
• Maintain regular and punctual attendance

 
NSC Skilled Trades
(317) 744-9652

NSC Skilled Trades is seeking experienced Bilingual Customer Service Representative for a project in Tucson, AZ.