Facing Staffing Shortage, Logistics Giant Optimizes Its Contingent Workforce

Business Problem
Ryder’s business fluctuates with customer demands, so navigating changing workforce requests in two warehouses was challenging and costly for the internal team. They needed to reduce labor costs and decrease turnover while maintaining high production levels to satisfy their customer’s needs. Additionally, the two warehouses are located in a highly competitive market, making talent like repack associates, quality control, and forklift operators in high demand.

Action Taken
NSC provided on-site services to help Ryder increase their staffing needs to meet customers’ demands. Working as an extension of the Ryder team, NSC partnered with operations and human resources – providing them with a dedicated on-site resource that managed the day-to-day activities of the contingent workforce across three shifts, seven days a week.

NSC Delivered

• A dedicated on-site manager
• Better candidate experience – from attracting talent to promoting through temp-to-hire opportunities with the client
• Onboarding, safety, and compliance training
• Forklift assessments, training, and certifications at Ryder’s facilities
• Management of all day-to-day contingent labor relations
• Simplified billing, invoicing, and reporting
• Quarterly business reviews

The Outcome
The customized on-site program’s scalability allowed NSC to align with Ryder’s business objectives and offered a flexible alternative to changes in workforce demands. NSC became an extension of the team, attracting and retaining contingent labor – scaling to 80 people within four months — allowing Ryder to deliver to their customers on-time and on-budget.

Let’s Work Together

Whether you need contingent labor, a temp-to-hire program, or customized on-site services, we bring decades of unparalleled expertise and integrity to every project. We believe that by equipping individuals with specialized skills and businesses with those individuals, people and communities will thrive.